Every word Hanna translates or interprets carries a human story. Now, we’re telling a new one: ours.
We are proud to introduce you to Hanna’s brand-new look and feel. Read on for a peek into our rationale, and what you can expect from Hanna moving forward.
The future of language services is human
In the language services industry, there is a lot of talk about how technology is transforming our work. It’s true: between the existing capabilities of machine translation, and the promise of AI tools to increase capacity, the horizon is bright.
However, what I often see missing from the conversation is the human element.
Human connection is the driver of our increasingly interconnected world. Advanced technology exists to fulfill this need. As the number of possible touchpoints enabled by technology grows, and more and more people adopt them, our opportunities for connection expand exponentially.
This fact spells good news for businesses in the language services industry. At the same time, language service businesses have to be very careful about our approach to growth. We need to stay in touch with our original purpose, and build it into the forefront of our products and solutions.
At Hanna, our why remains clear. Hanna’s solutions provide empowerment to our communities, including:
- Patients and doctors making informed choices about health
- Students, their families, and teachers making a plan for education
- People in need of help receiving critical services from public agencies
- Customers accessing the businesses that serve their wants and needs
- People with communication differences experiencing everyday life
Every one of these interactions represents a building block. Together, these blocks form the foundation of a functioning, healthy, connected society, but they break down in the presence of language barriers. Interpretation, translation, and localization provide reinforcement, allowing us to stand tall together.
As Hanna rises to the challenge of fulfilling increased demand, the key is to do more, adding capacity to meet our clients’ growing needs, without losing touch with the values that made Hanna California’s #1 provider of in-person interpretation.
Hanna’s mission: empowering communication through language solutions
Hanna’s founding story is unique. As thousands of refugees poured into California in the 2000s, Jennifer Hanna, my mother, realized her purpose: transforming from a volunteer interpreter into a business owner. No job request was too small, no language too rare. While she drew on her extensive network of interpreters, I worked to build solutions to empower the linguists’ work. There were many late nights searching for the most qualified interpreters available, reviewing our quality assurance protocols, and launching our first technology tools to drive efficiency.
Fifteen years later, Hanna looks a lot different. We now proudly employ over 100 people and have developed a network of 10,000+ qualified linguists. Even with this remarkable growth, our almost-obsessive commitment to quality and the 99% fulfillment rate that built our business remain unchanged.
Hanna’s offices are always buzzing with activity. Sometimes, the team is placing calls to fill a rare language request, facilitating language assessments for a hospital network’s bilingual hires, and celebrating staff wins for their commitment to client satisfaction. On other days, they are filling interpretation and translation requests for a school district with a growing English learner (EL) population, building relationships with top-rated linguists, and localizing a website for Spanish-speaking communities. On top of all that, Hanna is also working on our platforms and tech-enabled solutions.
Later this year, we plan to announce an exciting new solution that will better serve how the world connects. Sourcing high-quality linguists to meet your unique requirements has always been our mission. Now, we’re striving to elevate the experience to a new level of convenience and precision, while ensuring your requirements, such as privacy, compliance, deadlines, quality, and professionalism, continue to be met, and easier than ever before.
Delivering more than just words
We’ve always delivered more than just words. Our new look and feel captures the vibrant and diverse communities Hanna serves, as well as our human-centric vision. Now that we have reimagined how Hanna is showing up online, our dedicated team will continue to serve our clients with the same level of unwavering commitment, empowering our communities to connect and grow stronger.
We can’t wait to show you what else is coming from Hanna this year. Until then, stay tuned to our announcements in our newsletter and on LinkedIn.
