Healthcare

Elevate member satisfaction with language access

Effective communication is a bridge to better health outcomes. With an industry-leading 99% fulfillment rate, Hanna provides secure, HIPAA-compliant language solutions tailored to the health insurance sector. Let us handle language access needs, so you can focus on member care.

Meet compliance requirements

Gain peace of mind knowing your language services meet stringent regulatory requirements, protecting your members and your organization. Hanna integrates robust security protocols and ensures all our interpreters are rigorously trained in HIPAA compliance and confidentiality when handling protected health information (PHI).

24/7/365 interpretation support

Health needs do not follow business hours. Hanna helps you be there for your members day or night with on-demand interpreters available 24/7/365. Rapid connection times mean less waiting, improving member satisfaction and access to care. Count on an 8.0-second average phone connection time for Spanish interpreters and a 16.5-second average phone connection time for all 300+ languages we serve. Our video calls often connect in 20 seconds or fewer.

Enhance efficiency

Clear communication is vital to healthcare. Misunderstandings can lead to poor adherence to treatment plans and unnecessary readmissions, leading to higher resource utilization. Our specialized medical interpreters ensure patients fully comprehend their care instructions. Clarity empowers patients, improves adherence, and contributes to lower readmission rates, which reduces unnecessary costs and improves members’ quality of life.

SOLUTIONS 

Language access for healthcare plans

On-site interpretation

Language barriers can discourage people with limited English proficiency from seeking help, especially when their needs are personal or complex. Open your doors to deeper understanding, better communication, and improved service delivery with on-site interpretation solutions for schools, hospitals, and government settings. As California’s leading provider of on-site interpretation, Hanna helps you bridge communication gaps face-to-face, with coverage for 300+ languages, an unmatched 99% fulfillment rate, and our service guarantee.

Over-the-phone interpretation

Need to overcome a language barrier for an urgent patient interaction, parent-teacher call, or citizen service request? No problem. With our industry-leading connection times, Hanna provides immediate access to qualified, phone-based interpreters. Connect in seconds, anytime, anywhere.

Video-remote interpretation

Have an upcoming virtual meeting, telehealth appointment, or video conference that requires language support? Hanna helps you schedule expert, video-based interpreters in advance or request support on demand. Either way, we ensure a perfect match, high-definition video, and reliable convenience every time.

Document translation

In addition to language expertise, translating documents demands a commitment to accuracy, cultural nuance, and reliability. For organizations in education, healthcare, and government, Hanna’s compliant document translation solutions enhance service delivery, communication, and decision-making. Our teams deliver professional, human-powered solutions you can trust, backed by a near-perfect 99% error-free track record.