Our Response to COVID-19

April 1st, 2020

COVID-19 Relief for Independent Contractors

The Federal Government passed the CARES Act on March 28th, 2020, which included financial relief to independent contractors. We will be posting instructions here on how to apply for such programs when details become available.

March 20th, 2020

Business Continuity Plan: Over-the-Phone Interpreting (OPI) and Video-Remote-Interpreting (VRI) Solutions

Dear Colleagues,

As we continue to monitor the COVID-19 developments closely, the health and well-being of our team members, linguists, clients, and consumers is of utmost importance to us.

While Governor Newsom issued a “Stay At Home” Order for Californians on Friday, March 20th, 2020, he also stated that Californians must continue to “have access to such necessities as food, prescriptions, and health care."

As a critical partner to your organization, we understand that language services play a vital role in your members’ ability to access health care.  As such, our business operations will continue and claimants will have access to the language services they need.

In addition to the regular in-person interpretation services we offer to your organization, we have also activated our Business Continuity Plan, which includes:

  • Providing team-members and linguists with information and best practices to prevent the spread of any illness.
  • Mandating that in-person interpreters who are sick stay home and notify our agency immediately.  Replacement interpreters will be deployed in their place to avoid service disruption. Our roster of nearly 10,000 linguists provides us with the flexibility needed to ensure coverage during a crisis such as this.
  • By request, we are able to seamlessly convert any and all in-person interpreter appointments to Over-the-Phone Interpretation (OPI) or Video-Remote Interpretation (VRI).  OPI and VRI are available for pre-scheduled appointments as well as on-demand needs.
    • Hanna’s OPI and VRI solutions offer continuity of care to your staff and members.  Not only will the interpreter request process largely remain the same, but members can also still be matched with their preferred linguist even when using OPI or VRI services.
    • Both OPI and VRI can be made available to clients immediately. Regular rates and terms can apply as to avoid the need to execute any new or emergency service agreements.  Simply contact our office for more information.

We will continue to monitor this fluid situation and we promise to support you in every way possible.  If you have additional questions, please contact Hanna Interpreting Services LLC – we are here to help.

March, 12th 2020

Our Commitment to You and the Community Amidst COVID-19

Dear Linguists,

As we continue to monitor the Coronavirus (COVID-19) developments closely, the health and well-being of our team members, linguists, clients, and consumers is of utmost importance to us. This is a first-time situation for us all, but together we will get through it.

We are reaching out to the partners we work with to address the current situation and to work together to maintain a healthy environment and prevent the spread of illness, including COVID-19.

If you are showing symptoms of a fever, cough, sore throat, or difficulty breathing, we ask that you please stay home and get proper medical attention. In addition, if you are sick and you are scheduled to provide an in-person interpretation job, we ask that you please notify our office immediately so we can make other arrangements and ensure the client has the language assistance they need.

If you have been diagnosed with a confirmed case of COVID-19, please also notify us immediately. We have an obligation to notify others who may have been exposed. Please also refrain from reporting for services for at least 14 days if you have been exposed to a confirmed case of Coronavirus COVID-19, or think you may have been exposed to COVID-19.

Practicing Healthy Habits

In alignment with the Centers for Disease Control and Prevention, be sure to do the following in order to remain healthy and prevent the spread of illness:

  • Clean your hands often
    • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home if you are sick
    • Avoid public areas and using public transportation if you are sick. Cover your coughs and sneezes and dispose of used tissues in a lined trash can.
  • Clean your surroundings
    • Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • Face Masks
    • Wearing a face mask is not necessary per the CDC if you are healthy. However, it is a good idea to wear a face mask if you are sick, to prevent spreading disease.

Thank you for your partnership, and for abiding by these important expectations in keeping us all healthy. At Hanna, we are truly a global community and our services are more important than ever to help our fellow man. We will continue to support you in every way possible.

If you have additional questions, please contact Hanna Interpreting Services LLC – we are here to help.