Introduction
This Privacy Policy outlines our commitment to protecting the privacy of our clients and visitors, including those residing in California. It details the types of information we collect, how we use it, and the measures we take to ensure its security, in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Information Collection
Personal Information: We collect personal information (e.g., name, telephone number, email address, address) when voluntarily provided by visitors through forms on our website or during service registration.
Usage Information: We collect information about how our services are accessed and used, which helps us optimize our website and services.
California Residents: Under the CCPA/CPRA, “personal information” includes any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Use of Information
Service Provision: Information collected is used to provide and improve our interpreting and translation services.
Communication: We use contact information to communicate with clients regarding their service requests, updates, and promotional offers, in compliance with TCPA regulations.
Customer Support: To provide customer support and manage inquiries efficiently.
California Residents: We collect and use personal information for the purposes described in this policy. We do not sell personal information.
Consent and TCPA Compliance
Opt-In Consent: We ensure that clear and explicit consent is obtained before sending any telephonic communications, as required by the TCPA.
Opt-Out Mechanism: Every communication provides an easy and clear way for recipients to opt-out of future messages.
Data Sharing and Disclosure
Third Parties: We do not sell or rent personal information to third parties. Information may be shared with service providers who assist us in our operations, under strict confidentiality agreements. These service providers may process data on our behalf, but only for the purposes we specify.
Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
Security Measures
Data Security: We employ industry-standard measures, including encryption (SSL/TLS), firewalls, and access controls, to protect the information we collect.
Employee Training: Our staff is trained in HIPAA, privacy, and security measures.
California Residents’ Rights
Under the CCPA/CPRA, California residents have the following rights:
* Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information.
* Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
* Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
* Right to Opt-Out of Sale or Sharing: We do not sell or share personal information as defined by the CCPA/CPRA.
* Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights.
* Right to Limit Use and Disclosure of Sensitive Personal Information: We only collect and use sensitive personal information as necessary to provide our services.
To exercise your rights, please contact us using the contact information provided below. We will verify your request using information associated with your account, including email address.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Hanna Interpreting Services LLC. This includes SMS messages for appointment scheduling, appointment reminders, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://hannais.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.
Changes to the Privacy Policy
Updates: This policy may be updated periodically to reflect changes in our practices or relevant laws. We will notify users of significant changes through our website.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
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Email: info@hannais.com
Address: 3322 Sweetwater Springs Blvd., Ste. 204, Spring Valley, CA 91977
